Abid runs the company day to day. He is the person who decides whether a desk can genuinely be staffed for the hours a client is asking about, and he would rather turn work away than start a rota the team cannot hold.

He owns commercial terms, capacity planning across the four departments, and the monthly review that every client account goes through.

What Abid owns

• Commercial terms and pricing by desk
• Capacity and rota planning across departments
• Monthly client account reviews
• New department launches