Faizan came up through the phones and now leads the overnight UK dispatch desk. He owns the night rota, the shift handover notes your day team reads each morning, and the first line of escalation when something goes wrong at 3am.

If you run a private-hire operation and outsource your nights to us, Faizan is the person whose name is on your account.

What Faizan owns

• Overnight UK dispatch desk
• Night rota and shift handover
• Driver and passenger escalation after hours
• Answer-time and cancellation reporting